Shopmobility Terms & Conditions

As the hirer and/or on behalf of a minor or person under my care, I fully understand and accept the following conditions of hire.

1. Mobility scooters and wheelchairs require a deposit of £10 or for a valid form of ID to be left with Guest Services. Your deposit will be returned at end of the hire period.

2. I will return the equipment no later than 30 minutes before the centre closes for the day

3. I will use the equipment at my own risk

4. I am a minimum of 16 years old

5. I will NOT use the equipment without an able-bodied carer if I suffer from any condition which could impede my ability to safely use the equipment. I will inform training staff of any such condition

6. The management of Westfield London retains the right to refuse, or cancel the hire of the equipment

7. I will be responsible for the cost of damage to the equipment caused by me whilst the equipment is in my possession

8. I will be liable for any injury or damage to any person or property as a result of, or in the course of, my use of the equipment

9. I will indemnify Westfield London against any claims from persons injured or owners of property damaged as a result of, or in the course of, my use of the equipment

10. I will NOT sit anyone else on the equipment during my hire session

11. I will NOT let anyone else operate the equipment

12. I will only use lifts to access the different levels within the centre, and will not attempt to use stairs or escalators

13. I will not place items on the handles of the equipment or place anything weighing over 3 kilograms in or on the equipment

14. Should I need to access a store, outside precinct or car park area, I will park the equipment safely against a store or solid wall to avoid any children climbing on the equipment and falling over the balustrade

15. I will also make sure I remove the key and take this with me to avoid unauthorised use

16. I will NOT alter the equipment in any way (i.e. by removing footrests, calf straps or any other fixed item currently on the equipment)

17. I will NOT remove the equipment from the premises (which includes the car park area and outside precinct)

18. I confirm that I am not over the designated weight limit of the scooter of 25st or 158kg

19. All personal data submitted to Westfield will at all times be processed in accordance with the UK Data Protection Act 2018 and our Privacy Policy https://uk.westfield.mom/privacy-policy

20. Westfield reserves the right to change these terms and conditions from time to time and without notice

SENSORY PACK TERMS AND CONDITIONS

1. Hire of sensory packs is subject to availability and on a first served basis

2. The sensory packs must always be used safely, in accordance with the usage guidelines shown at point of hire

3. Children must be supervised at all times whilst using the sensory packs

4. Sensory packs may only be used inside the Centre. Sensory packs cannot be taken off Westfield Premises

5. Sensory packs must be returned to the Guest Services desk at least 30 minutes before the Guest Services desk closes

6. The supervising adult is responsible for all costs, losses, and liabilities incurred as a result of any injury or damage to the child and/or themselves and/or property damaged incurred whilst the sensory pack is in their possession (including if the sensory pack is stolen)

7. The supervising adult is responsible for all damages, losses, costs or expenses suffered by the Westfield Corporation Group as a result of any breach of these terms and conditions. This does not limit or affect Westfield Europe Limited’s (Westfield) responsibility to you for death or personal injury caused by its negligence or the negligence of its officers or employees

8. The management of Westfield London retains the right, at any time, to refuse or cancel the hire of a sensory pack at its sole discretion

9. Any unattended property is left at the supervising adults risk and Westfield assumes no liability for any theft, loss or damage to unattended property

10. All personal data submitted to Westfield will at all times be processed in accordance with the UK Data Protection Act 2018 and our Privacy Policy

11. Westfield reserves the right to change these terms and conditions from time to time and without notice

12. These terms and conditions shall be governed and interpreted in accordance with the laws of England and any disputes will be decided only by the English courts

BLUE BADGE PARKING VALIDATION TERMS AND CONDITIONS

1. Blue Badge holders are entitled to 4 hours of free parking Monday to Sunday during centre opening hours. The 4-hour period of free parking starts from the point of entry into the car park.

2. Parking validation can be completed at:

• Any Guest Services Desk during opening hours:

• Monday to Saturday: 10:00am to 9:00pm

• Sunday: 12:00pm to 6:00pm; or

1. Exit barriers or pay machines before leaving the car park.

2. To receive the complimentary parking allowance, guests must present a valid BlueBadge (front and back), or a clear copy of both sides, to a member of the Guest Services team. The Guest Services team reserves the right to inspect the Blue Badge.

3. The Blue Badge holder must be present when the parking validation is processed at the guest services desks. Both sides of the Blue Badge must be shown. No exceptions will be made, however Westfield may make reasonable adjustments to the validation process, or will make alternative arrangements to verify the Blue Badge, where required to accommodate a guest’s disability.

4. If the Blue Badge holder prefers to remain in their vehicle, a member of the Guest Services team may attend the vehicle to complete the validation.

5. Where validation is completed at an exit barrier or pay machine:

   • The Blue Badge holder must be present and be able to provide a valid Blue Badge for inspection by a member of staff.

   • Guests must scan their Blue Badge at the exit barrier or pay machine.

   • If the Blue Badge holder is seated in the rear of the vehicle or on the passenger side, the driver can scan the badge on their behalf.

   • Validation will be rejected if the Blue Badge has expired or is damaged / illegible.

6. The Blue Badge must be valid and in date at the time of validation and the Blue Badge must be clearly legible and capable of inspection.

7. Westfield may refuse validation where a badge is damaged, altered, illegible or where validity cannot reasonably be verified.

8. Any parking charges incurred beyond the complimentary 4-hour period must be paid before exit at a pay machine or exit barrier.

9. The complimentary parking concession may only be applied once per vehicle visit.

10. The parking concession is personal to the Blue Badge holder and must not be transferred to another person or used where the Blue Badge holder is not travelling in the vehicle.

11. Misuse of a Blue Badge is a criminal offence and may result in a fine of up to £1,000. If the badge holder is travelling as a passenger, they are responsible for ensuring the driver complies with the rules of the scheme.

12. Any failure to comply with these terms and conditions, or where Westfield has reasonable evidence of misuse, fraud or non-compliance with the blude Badge scheme rules, may result in the free parking concession being refused or withdrawn.

13. Any personal information provided as part of the validation process will be handled in accordance with Westfield’s Privacy Policy, which can be viewed here

14. Westfield reserves the right to amend, suspend or withdraw this parking concession at any time.